DoubleM Systems: Startup Services and Software
Computer Guy
Sunset at DoubleM Systems (DBLM.com), Del Mar, California
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Thursday, September 2, 2010
Unhappy customers
"Your most unhappy customers are your greatest source of learning."
Bill Gates
Of course, he ought to know. He had a lot of them.
And of course, they are only a source of learning
if you actually ASK them WHY.
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